Effective date: March 24, 2026
Last updated: March 24, 2026
1. Overview
This Privacy Policy explains how Amherst Systems LLC collects, uses, discloses, and protects personal information relating to:
- visitors to our website;
- prospective customers who contact us for quotes, support, or other inquiries; and
- customers using our hosting, DDoS protection, and system administration services.
This Policy is intended to be global in scope, although specific privacy rights may vary depending on your location and applicable law.
2. Who we are
Amherst Systems LLC
8 The Green #5022
Dover, DE 19901
Email: contact@amherst.systems
Phone: 413-444-6004
3. Information we collect
We collect information depending on how you interact with us.
3.1 Contact and communications data
When you contact us, request a quote, or communicate with us, we may collect:
- your name;
- email address;
- phone number;
- company name; and
- the contents of your message or correspondence.
3.2 Billing and transaction data
If you purchase services from us, we may collect billing contact details, invoices, payment status, transaction identifiers, refund records, and chargeback or dispute records.
Payments are typically processed by third-party providers such as Stripe. We do not store complete payment card information on our own systems.
3.3 Service and operational data
To provide, secure, support, and enforce our services, we may collect:
- service identifiers such as server IDs and assigned IP addresses;
- authentication and access logs;
- administrative action logs;
- network traffic metadata and security event data;
- abuse reports, investigation notes, mitigation records, and enforcement history; and
- information you provide to us in connection with system administration, support, migrations, or incident response.
3.4 Website analytics and performance data
We use Vercel Web Analytics and Vercel Speed Insights to understand website usage and performance.
These tools may collect information such as page or route data, performance measurements, device type, operating system, browser information, network information, and country-level or regional request context.
3.5 Local storage and preferences
We may store preferences, such as theme or interface settings, in your browser using local storage or similar technologies.
4. How we use information
We may use personal information to:
- provide, provision, maintain, and secure our services;
- respond to inquiries, quotes, and support requests;
- process billing, invoices, refunds, and payment disputes;
- detect, investigate, prevent, and respond to abuse, fraud, and security incidents;
- monitor service health, performance, and infrastructure integrity;
- comply with legal obligations and respond to lawful requests; and
- improve our website, service delivery, and customer support operations.
5. Legal bases for processing
Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following:
- performance of a contract or steps taken at your request before entering into a contract;
- our legitimate interests, including operating services, securing infrastructure, preventing abuse, and improving our offerings;
- compliance with legal obligations; and
- consent, where consent is required by law.
6. How we share information
We may share personal information with the following categories of recipients:
6.1 Service providers and infrastructure partners
We use third-party providers to support our business and services, including:
- Cloudflare for network delivery, security, and DDoS-related infrastructure;
- Stripe for payment processing; and
- Vercel for website hosting, analytics, and performance measurement.
These providers process information under their own terms, privacy policies, and, where applicable, data processing commitments.
6.2 Legal, compliance, and safety disclosures
We may disclose information when we believe doing so is necessary to:
- comply with applicable law, regulation, court order, subpoena, or other legal process;
- protect the rights, safety, or property of Amherst Systems, our customers, or others;
- investigate fraud, abuse, or security incidents; or
- enforce our agreements and policies.
6.3 Business transfers
If Amherst Systems is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed as part of that process, subject to applicable confidentiality and legal requirements.
7. International data transfers
Because we operate online and use vendors and infrastructure that may process data in multiple countries, personal information may be transferred to and processed outside your state, province, or country of residence.
Where required by applicable law, we rely on appropriate safeguards for international transfers.
8. Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, keeping business and billing records, investigating abuse, resolving disputes, and complying with legal obligations.
Retention periods vary depending on the type of information and the context in which it was collected. When information is no longer reasonably needed, we may delete, anonymize, or aggregate it, unless continued retention is required or permitted by law.
9. Your privacy rights
Depending on your location and applicable law, you may have rights such as the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request portability of certain information;
- object to or restrict certain processing; and
- withdraw consent where processing is based on consent.
If you are a California resident and California privacy law applies, you may also have rights relating to notice, access, deletion, correction, and non-discrimination. Amherst Systems does not sell personal information in the ordinary sense and does not knowingly share personal information for cross-context behavioral advertising.
10. Cookies, analytics, and similar technologies
Our website may use analytics tools, local storage, and similar technologies to measure performance, understand usage patterns, and remember preferences.
If you disable cookies, scripts, local storage, or similar browser features, some website functionality or preferences may not work as intended.
11. Children's privacy
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
12. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.
13. Changes to this Policy
We may update this Privacy Policy from time to time by posting a revised version. Changes take effect when posted unless a later date is stated.
14. Contact
If you have questions about this Privacy Policy or want to submit a privacy request, contact:
contact@amherst.systems